Sr Programmer Analyst (Telephone Technologies) - FL

Location: Orlando, FL
Job Type: Direct Hire
Date: 3/14/2012
Job ID: 01827510
Job Description
THE JOB OF:    Senior Programmer Analyst (Telephone Technologies)


***Please Note
This is a permanent direct hire position.
Salary is flexible depending on skills and experiences.
This client can not provide VISA transfers or sponsorship at this time.

BASIC JOB DUTIES:
 As a Sr. Programmer Analyst, you will be responsible for the following:
Provide administration and support of the Siemens call center line of products and IVR systems
Configuring, installing, and maintaining Siemens telecom products and solutions
Perform software development duties as part of a team, including:
o        Analysis and Specifications 
o        Application Design
o        Code Development
o        Unit and Integration Testing of Code
Support System and Client Acceptance Test Efforts
Work with other team members to understand technical requirements and identify and resolve issues and
risks.
Provide technical guidance to junior developers.
Provide second tier on call support
Contact software vendors to resolve problems with their software products and apply software patches
Evaluate and recommend design and development technology alternatives
 
Second tier support includes troubleshooting issues related to back-office systems, interfaces and integration middleware.  Responsible for developing a programmatic solution, testing the solution for accuracy with defined test plan and completion of recommended specification for system changes, and problem correction.
 
Projects include the development and implementation of automated systems, back-office systems, and integration middleware and web development.  Install and maintain software packages purchased by COMPANY.  Responsible for developing programmatic solution, testing solution for accuracy with defined test plan, coordinate the implementation and completion of recommended specification for all new systems, system changes, and problem correction.
 
REQUIREMENTS:
  
B.S. in Computer Science or related field.
Minimum seven (7) years software development experience (in multiple environments) employing formal software development methodologies.
3+ Years of Siemens experience and call center operations is required, certification a plus.
3+ Years of production experience with VoIP is preferred
3+ Years of production experience with Microsoft IIS and Apache Tomcat
3+ Years of Windows Server 2003 or greater
3+ Years of Linux server administration experience (SUSE Linux Enterprise Server preferred)
3+ Years of VXML application development experience (Genesys application development preferred)
3+ Years of Nuance speech recognition software experience
Requires extensive knowledge of Siemens call center operations, associated switch/equipment programming and Genesys IVR systems
Requires extensive knowledge of VoIP and unified communications
Requires working knowledge of IP networking, VoIP, PRI, trunk signaling protocols, trunk and port programming, call routing, etc.
Requires working knowledge of the technical design, installation and configuration of network and Siemens telecom equipment
Experience working with ACD agents.
Experience with network architectures, relational databases (ORACLE, INFORMIX, and SQL SERVER 2K or later) and client/server environment (HP Unix and MS Windows 2k or later) is required.
Ability to create logical and physical data models and design user interfaces.
Working knowledge of these other specific development languages is desired but not required: PL/SQL
C++, Visual Basic, PowerBuilder, Microsoft .NET framework, XML, XSL, ASP, Java, Java script and shell scripting.
Good written and oral communication skills; ability to make presentation to both technical and non
technical audiences
Working knowledge of quality assurance methodologies
Ability to work independently and as a team player.
Ability to manage time effectively and meet deadlines.
 

For immediate consideration please forward a copy of your updated resume with salary requirements to Mark Shemroske; he could be reached at

Markg@trisrecruiters.com
630-325-7373

Mark has over 20 years of recruiting experience.  He is one of the leading providers professionals to clients across the country as well as on a global basis

To view additional positions listed through Tri-s Recruiters and Mark Shemroske please visit www.jderecruiter.net

At this time our client is not in the position to offer any type of sponsorships or VISA transfers for this position.
 
If you have already spoken to an Account Manager, Recruiter or Staffing Consultant at Tri-S Recruiters in the past, please reach out to them directly.  Otherwise, just contact Mark Shemroske at Markg@trisrecruiters.com   or call 630.325.7373