Sr Business Application Analyst (Telephone Technologies) - FL

Location: Orlando, FL
Job Type: Direct Hire
Date: 3/14/2012
Job ID: 01827505
Job Description
THE JOB OF:  Senior Business Applications Analyst (Telephone Technologies)

NATURE OF WORK:   To provide Information Technology support and solutions for all application systems and for all areas of the Company.  The Sr. Business Applications Analyst serves as a company wide resource for projects requiring structured system methodologies and information technology.

***Please Note
This is a permanent direct hire position.
Salary is flexible depending on skills and experiences.
This client can not provide VISA transfers or sponsorship at this time.

BASIC JOB DUTIES:
As a Sr. Business Applications Analyst, you will be responsible for the following:
Provide administration and support of the Siemens call center line of products and Genesys IVR systems.
Interface with functional users to define and document functional requirements for application software using structured user interviewing techniques. 
Define and document system scope, current logical view, general requirements and proposed logical view using structured design and analysis techniques. 
Identify opportunities for improvement within the system, including making recommendations on how users can best utilize the product to accomplish their functional objectives. 
Evaluate existing and new system functionality and determine any requirements not met by the specific system, and develop action plan to correct deficiencies. 
Develop, research, and evaluate feasibility of alternatives to meet project objectives and recommend optimal alternatives. 
Guide and participate with the Programmer Analyst(s) in the conversion of system requirements into detailed program specifications appropriate for delegation to programmers. 
Develop and maintain documentation regarding system functionality.  Document all issues and their resolution.  Design and optimize test plans for unit, integration and user acceptance tests.  Perform follow-up validation of corrected deliverables with the user community. 
Coordinate the implementation, technical writing and user training activities associated with the system changes and/or new systems development efforts. 
Write training material and conduct user training related to current and new systems.  Write documentation for new system functions and/or updates to existing system documentation.  Review existing procedures and identifies which ones will change. 
Recommend any new procedures that must be instituted as a result of the system. 
Provide functional expertise for all Information Technology. 
Provide leadership to all areas of the Company by keeping up to date with how the systems are used.
Assist co-workers in functional areas of expertise. 
Contact software vendors to resolve problems with their software products. 
Accept role of Project Leader or assist the designated Project Leader on any Information Technology project.
Perform other related duties as directed.

REQUIREMENTS:
BS or BA in MIS or Information Systems, Business Administration or related field.  Equivalent experience will be considered.
Minimum five (7) years of Business Application Analyst or functional support experience.
Minimum two (2) years of Project Management experience using MS Project preferred.  (Project Management certification desired but not required)
3+ Years of Siemens experience and call center operations is required, certification a plus.
3+ Years of production experience with VoIP is preferred
Requires extensive knowledge of IVR systems, ACD routing, and call center operations
Requires working knowledge of IP networking, VoIP, PRI, trunk signaling protocols, trunk and port programming, call routing, etc.
Requires working knowledge of telephony applications and unified communications systems
Requires working knowledge of the technical design, installation and configuration of network and Siemens telecom equipment
Experience working with ACD agents.
Excellent interpersonal and interviewing skills.
Strong leadership, administrative and organizational skills are a plus.
Working knowledge of quality assurance methodologies.
Good written and oral communication skills; ability to make presentations to both technical and non-technical audiences.
Ability to work independently and as a team player.
Ability to manage time effectively and meet deadlines.

For immediate consideration please forward a copy of your updated resume with salary requirements to Mark Shemroske; he could be reached at

Markg@trisrecruiters.com
630-325-7373

Mark has over 20 years of recruiting experience.  He is one of the leading providers professionals to clients across the country as well as on a global basis

To view additional positions listed through Tri-s Recruiters and Mark Shemroske please visit www.jderecruiter.net

At this time our client is not in the position to offer any type of sponsorships or VISA transfers for this position.
 
If you have already spoken to an Account Manager, Recruiter or Staffing Consultant at Tri-S Recruiters in the past, please reach out to them directly.  Otherwise, just contact Mark Shemroske at Markg@trisrecruiters.com   or call 630.325.7373